The Analytics dashboard gives you a bird’s-eye view of all your voice AI agnets activity — call volumes, connection rates, costs, and agent performance.
Location: Left Sidebar → Observe → Analytics
Narrow down your data with the filters at the top:
Click Refresh to update the dashboard with your selections.
Quick metrics at the top of the dashboard:
Pie chart showing the connection rate by agent—how many calls connected vs. didn’t connect.
Breakdown of why calls ended:
Table showing which agents handled the most calls: