For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
Atoms PlatformProduct OverviewDeveloper GuideAPI ReferenceMCPIntegrationsDeveloper ToolsChangelog
Atoms PlatformProduct OverviewDeveloper GuideAPI ReferenceMCPIntegrationsDeveloper ToolsChangelog
  • Get Started
    • Quick start
    • Platform overview
  • Single Prompt Agents
    • Overview
  • Conversational Flow Agents
    • Overview
  • Features
    • Concurrency
    • Knowledge Base
    • Webhooks
    • Widget
    • Integrations
    • Post-Call Metrics
    • Versioning
    • Variables
    • API Calls
  • Deployment
    • Phone Numbers
    • Audiences
    • Campaigns
  • Analytics & Logs
    • Overview
    • Testing
    • Conversation Logs
    • Locking
  • Integrate
    • Embed a voice agent
    • WebSocket SDK
  • Cookbooks
    • Using Cookbooks
  • Reference
    • Quick Reference
    • Glossary
  • Troubleshooting
    • Error reference
    • FAQ
    • Getting Help
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Voice AgentsModels
Voice AgentsModels
On this page
  • Self-Service Resources
  • Contact Support
  • Reporting Issues
  • Enterprise Support
  • What’s Next
Troubleshooting

Getting Help

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Frequently Asked Questions

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If you can’t find the answer in our documentation, here’s how to get help.

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See what others have built and get inspiration for your projects.


Self-Service Resources

Documentation

Search these docs — use the search bar at the top or browse the sidebar navigation.

Cookbooks

Step-by-step code examples and templates for common use cases.

FAQ

Answers to frequently asked questions about Atoms.


Contact Support

Email Support

support@smallest.ai — General questions, technical issues, and feature requests.

Billing

billing@smallest.ai — Payment, subscription, and plan questions.

Security

security@smallest.ai — Report security concerns or vulnerabilities.

Sales

sales@smallest.ai — Enterprise inquiries and custom plans.


Reporting Issues

When reaching out, include as much detail as possible so we can help faster.

Agent Issues
  • Agent ID
  • Agent type (Single Prompt or Conversational Flow)
  • Description of expected vs. actual behavior
  • Steps to reproduce
  • Sample conversation transcript (if available)
Call Quality Issues
  • Call ID
  • Phone number involved
  • Time of call
  • Description of the issue
  • Your location (for regional troubleshooting)
Platform Issues
  • Browser and version
  • Steps to reproduce
  • Screenshots
  • Any error messages

Enterprise Support

Enterprise customers have access to:

  • Dedicated support team
  • Priority response times
  • Custom onboarding
  • Technical consultation

Contact your account manager or email sales@smallest.ai for details.


What’s Next

FAQ

Common questions answered

Glossary

Key terms defined