Getting Help
If you can’t find the answer in our documentation, here’s how to get help.
Self-Service Resources
Documentation
You’re here! Search these docs for answers:
- Use the search bar at the top
- Browse the navigation
- Check the FAQ and Glossary
Cookbooks
Step-by-step guides for common use cases:
Troubleshooting Guides
Specific issue resolution:
Contact Support
→ NEEDS PLATFORM INFO: Support contact methods
Email Support
Send detailed questions to: → NEEDS PLATFORM INFO
Include:
- Agent ID (if applicable)
- Call ID (if applicable)
- Steps to reproduce the issue
- Screenshots or logs
Live Chat
→ NEEDS PLATFORM INFO: Chat availability
Phone Support
→ NEEDS PLATFORM INFO: Phone support availability
Community
→ NEEDS PLATFORM INFO: Community resources
Community Forum
Connect with other Atoms users:
- Ask questions
- Share solutions
- Learn from others
Discord/Slack
→ NEEDS PLATFORM INFO: Community chat channels
Enterprise Support
Enterprise customers have access to:
- Dedicated support team
- Priority response
- Custom onboarding
- Technical consultation
Contact your account manager or sales for details.
Reporting Issues
When reporting an issue, include:
For Agent Issues
- Agent ID
- Agent type (Single Prompt or Conversational Flow)
- Description of expected vs. actual behavior
- Steps to reproduce
- Sample conversation transcript (if available)
For Call Quality Issues
- Call ID
- Phone number involved
- Time of call
- Description of issue
- Your location (for regional troubleshooting)
For Platform Issues
- Browser and version
- Steps to reproduce
- Screenshots
- Any error messages
Feature Requests
Have an idea for improvement?
→ NEEDS PLATFORM INFO: Feature request process
We love hearing from users about:
- Missing features
- Workflow improvements
- Integration requests
- General feedback
Stay Updated
Changelog
Check what’s new: → NEEDS PLATFORM INFO: Changelog location
Status Page
Check for known issues: → NEEDS PLATFORM INFO: Status page URL
