General Settings
General Settings control how long your agent waits for a response before prompting the caller — and when to give up.
Location: Settings tab → General
LLM Idle Timeout Settings
Configure how long the agent waits for user response before sending an inactivity message. After 3 attempts with no response, the conversation automatically ends.
Each timeout triggers an inactivity prompt. If the user still doesn’t respond after 3 prompts, the agent ends the conversation gracefully.
