For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
Atoms PlatformProduct OverviewDeveloper GuideAPI ReferenceMCPIntegrationsDeveloper ToolsChangelog
Atoms PlatformProduct OverviewDeveloper GuideAPI ReferenceMCPIntegrationsDeveloper ToolsChangelog
  • Get Started
    • Quick start
    • Platform overview
  • Single Prompt Agents
    • Overview
  • Conversational Flow Agents
    • Overview
  • Features
    • Concurrency
    • Knowledge Base
    • Webhooks
    • Widget
    • Integrations
    • Post-Call Metrics
    • Versioning
    • Variables
    • API Calls
  • Deployment
    • Phone Numbers
    • Audiences
    • Campaigns
  • Analytics & Logs
    • Overview
    • Testing
    • Conversation Logs
    • Locking
  • Integrate
    • Embed a voice agent
    • WebSocket SDK
  • Cookbooks
    • Using Cookbooks
  • Reference
    • Quick Reference
    • Glossary
  • Troubleshooting
    • Error reference
    • FAQ
    • Getting Help
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Voice AgentsModels
Voice AgentsModels
On this page
  • General Questions
  • What is Atoms?
  • What languages are supported?
  • What’s the difference between Single Prompt and Conversational Flow?
  • Pricing & Plans
  • How is pricing calculated?
  • Is there a free trial?
  • What payment methods are accepted?
  • Technical Questions
  • Can I use my own phone number?
  • What LLM models are available?
  • Is my data secure?
  • Can I integrate with my CRM?
  • Agent Questions
  • How many agents can I create?
  • Can one agent handle multiple phone numbers?
  • Can I have multiple agents handle one number?
  • How do I make my agent available 24/7?
  • Deployment Questions
  • How do I get a phone number?
  • Can I use the widget on multiple websites?
  • What happens if an agent fails mid-call?
  • Still Have Questions?
  • What’s Next
Troubleshooting

Frequently Asked Questions

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General Questions

What is Atoms?

Atoms is a voice AI platform by Smallest AI. It lets you create, deploy, and manage AI-powered voice agents that can handle phone calls and web conversations.

What languages are supported?

Atoms supports multiple languages including English, Spanish, French, German, Portuguese, Hindi, and more. Available languages depend on your selected voice.

What’s the difference between Single Prompt and Conversational Flow?

Single Prompt uses one comprehensive prompt for flexible, open-ended conversations.

Conversational Flow uses a visual workflow builder for structured, step-by-step conversations.


Pricing & Plans

How is pricing calculated?

Atoms uses usage-based pricing. Costs are typically based on:

  • Per-minute call usage
  • Phone number rental fees
  • Feature access by plan tier

Visit the Pricing page for current rates and plan details.

Is there a free trial?

New accounts receive free credits to test the platform. Sign up at app.smallest.ai to get started.

What payment methods are accepted?

Atoms accepts major credit cards and offers invoice billing for enterprise accounts. Manage your payment methods in Settings → Billing.


Technical Questions

Can I use my own phone number?

Yes. You can bring your own number via SIP trunk integration. Navigate to Deploy → Phone Numbers → Import and select “Import via SIP” to configure your existing number.

What LLM models are available?

GPT-4o, Electron models, and others. Available models may vary by plan.

Is my data secure?

Yes. Atoms uses TLS 1.3 encryption in transit and AES-256 encryption at rest. PII redaction can be enabled for sensitive data. Atoms is SOC 2 Type II certified, GDPR compliant, and offers HIPAA compliance for enterprise accounts. See our Security Overview for details.

Can I integrate with my CRM?

Salesforce integration is available. HubSpot and others are coming soon. Custom integrations are possible via API calls and webhooks.


Agent Questions

How many agents can I create?

Agent limits depend on your plan. Free and starter plans have a limited number of agents, while growth and enterprise plans offer higher or unlimited agent counts. Check your current plan in Settings → Billing.

Can one agent handle multiple phone numbers?

Each phone number is assigned to one agent. However, you can clone agents for different numbers.

Can I have multiple agents handle one number?

No, each phone number connects to one specific agent.

How do I make my agent available 24/7?

Agents are available 24/7 by default once deployed to a phone number.


Deployment Questions

How do I get a phone number?

Navigate to Deploy → Phone Numbers and follow the purchase process.

Can I use the widget on multiple websites?

Yes, the same widget code can be used on multiple domains.

What happens if an agent fails mid-call?

The platform includes error handling. Configure fallback behavior (transfer, graceful end) for edge cases.


Still Have Questions?

Join Discord

Ask the community and our team in real time.

Email Support

Reach us at support@smallest.ai for detailed help.

Showcase

See real projects built with Atoms.


What’s Next

Glossary

Key terms defined

Getting Help

Contact support