Deployment

Phone Numbers

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Phone Numbers let your agents make and receive real phone calls. Rent numbers directly through Atoms, or import your own via SIP.

Your Numbers

Phone Numbers page

The main view shows all your phone numbers with key details:

FieldDescription
NumberThe phone number
ProviderTelephony provider (e.g., Plivo)
Connected AgentWhich agent is assigned
Agent NameName of the connected agent
Rent DateWhen you acquired the number
Monthly CostRecurring cost
StatusActive or inactive

Click any number in the list to see its details and manage it.

Adding a Number

Click Add Number in the top right. You have two options:

Rent number

Rent Number modal

Rent a new phone number directly through Atoms.

  1. Click Add Number → Rent Number
  2. Select your country and preferences
  3. Choose from available numbers
  4. Complete the rental

The number appears in your list immediately, ready to assign to an agent.

Assigning to an Agent

Once you have a number, assign it to an agent:

  1. Open your agent
  2. Go to Agent Settings → Phone Number tab
  3. Select the number from the dropdown
  4. Save

Now calls to that number will be handled by your agent.

Releasing a Number

To stop using a number, click it in the list and click Release.

Releasing a number expires it at the end of the month and cannot be undone. The number cannot be reused.

Audiences

Manage contact lists for campaigns

Campaigns

Use numbers for outbound calling