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Voice AgentsModels
Voice AgentsModels
On this page
  • Your Numbers
  • Adding a Number
  • Assigning to an Agent
  • Releasing a Number
  • Related
Deployment

Phone Numbers

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Audiences

Built with

Phone Numbers let your agents make and receive real phone calls. Rent numbers directly through Atoms, or import your own via SIP.


Your Numbers

Phone Numbers page

The main view shows all your phone numbers with key details:

FieldDescription
NumberThe phone number
ProviderTelephony provider (e.g., Plivo)
Connected AgentWhich agent is assigned
Agent NameName of the connected agent
Rent DateWhen you acquired the number
Monthly CostRecurring cost
StatusActive or inactive

Click any number in the list to see its details and manage it.


Adding a Number

Click Add Number in the top right. You have two options:

Rent Number
Import SIP

Rent number

Rent Number modal

Rent a new phone number directly through Atoms.

  1. Click Add Number → Rent Number
  2. Select your country and preferences
  3. Choose from available numbers
  4. Complete the rental

For most countries, the number appears in your list immediately, ready to assign to an agent.

Indian phone numbers require regulatory compliance approval before activation. You may need to submit identity or business documents, such as registration and GST certificates, before the number can be activated.

India number compliance review

India number compliance review

Assigning to an Agent

Once you have a number, assign it to an agent:

  1. Open your agent
  2. Go to Agent Settings → Phone Number tab
  3. Select the number from the dropdown
  4. Save

Now calls to that number will be handled by your agent.


Releasing a Number

To stop using a number, click it in the list and click Release.

Releasing a number expires it at the end of the month and cannot be undone. The number cannot be reused.


Related

Audiences

Manage contact lists for campaigns

Campaigns

Use numbers for outbound calling