Agent Issues

This page covers common issues with agent behavior and how to resolve them.

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Agent Gives Wrong Answers

Symptoms

• Agent provides incorrect information
• Answers don’t match your knowledge base
• Agent makes things up

Solutions

Steps

1. Check KB is attached and shows “Ready” status
2. Test KB search directly
3. Review prompt for conflicting information
4. Update and retest

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Agent Doesn’t Understand Callers

Symptoms

• Agent misinterprets what callers say
• Wrong branches taken (Convo Flow)
• Agent responds to wrong intent

Solutions

Steps

1. Review conversation logs for actual transcripts
2. Compare what caller said vs. what agent heard
3. Adjust conditions or prompt for better matching
4. Enable denoising if environmental noise

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Agent Ends Calls Too Early

Symptoms

• Calls end unexpectedly
• Agent hangs up mid-conversation
• End call triggers incorrectly

Solutions

Steps

1. Review logs to see what triggered end
2. Identify the phrase or condition
3. Adjust end call configuration
4. Test the specific scenario

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Agent Doesn’t End Calls

Symptoms

• Calls keep going after resolution
• Agent doesn’t recognize goodbye
• Infinite conversation loops

Solutions

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Agent Sounds Robotic

Symptoms

• Unnatural speech patterns
• Lack of conversational flow
• Stilted responses

Solutions

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Agent Speaks Too Fast/Slow

Symptoms

• Speech speed doesn’t match expectations
• Hard to understand
• Unnatural pacing

Solutions

1. Go to Agent Settings → Voice Tab
2. Adjust Speech Speed slider
3. Test and fine-tune

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What’s Next