Call Quality Issues

This page covers common call quality issues and how to resolve them.

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Poor Audio Quality

Symptoms

• Garbled or distorted audio
• Choppy speech
• Echo or feedback

Solutions

For Web Calls

1. Check browser compatibility
2. Ensure microphone permissions
3. Test with different browser
4. Check internet speed

For Phone Calls

• Usually network-related
• Check carrier signal
• Try from different phone

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Latency/Delay

Symptoms

• Long pause before agent responds
• Conversation feels slow
• Overlapping speech

Solutions

Steps

1. Check which model you’re using
2. Review any API calls for latency
3. Test with simpler prompt
4. Adjust Smart Turn Detection settings

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Calls Not Connecting

Symptoms

• Calls don’t go through
• Immediate disconnection
• No ring/answer

Solutions

Steps

1. Verify phone number is assigned to agent
2. Check phone number status in Dashboard
3. Try test call from Test Agent
4. Contact support if persistent

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Caller Hangs Up Immediately

Symptoms

• Calls end in first seconds
• No conversation captured

Solutions

Steps

1. Review call logs for pattern
2. Test greeting yourself
3. Adjust voice/greeting
4. Check for audio issues at start

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Echo During Calls

Symptoms

• Caller hears themselves
• Agent audio echoes back

Solutions

1. Enable echo cancellation (if available)
2. Check caller’s environment
3. Test with headphones

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Background Noise Issues

Symptoms

• Agent has trouble hearing
• Transcription errors
• Misinterpretation

Solutions

1. Enable Denoising in Voice Tab
2. Adjust Voice Detection Tuning
3. Increase Min Volume threshold
4. Increase Confidence threshold

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What’s Next