Post-Call Metrics

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import os
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import requests
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API_KEY = os.environ["SMALLEST_API_KEY"]
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AGENT_ID = "YOUR_AGENT_ID"
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BASE = "https://api.smallest.ai/atoms/v1"
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HEADERS = {"Authorization": f"Bearer {API_KEY}", "Content-Type": "application/json"}
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# 1. Get the currently active version
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agent = requests.get(f"{BASE}/agent/{AGENT_ID}", headers=HEADERS).json()
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active_version_id = agent["data"]["activeVersionId"]
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# 2. Create a draft from that version
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draft = requests.post(
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    f"{BASE}/agent/{AGENT_ID}/drafts",
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    headers=HEADERS,
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    json={"sourceVersionId": active_version_id, "draftName": "post-call-metrics-update"},
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).json()
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draft_id = draft["data"]["draftId"]
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# 3. Write your post-call metrics config onto the draft
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requests.patch(
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    f"{BASE}/agent/{AGENT_ID}/drafts/{draft_id}/config",
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    headers=HEADERS,
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    json={
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        "postCallAnalyticsConfig": {
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            "dispositionMetrics": [
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                {
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                    "identifier": "call_resolved",
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                    "dispositionMetricPrompt": "Was the customer issue resolved by the end of the call?",
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                    "dispositionMetricType": "BOOLEAN",
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                },
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                {
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                    "identifier": "satisfaction_score",
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                    "dispositionMetricPrompt": "Rate the customer satisfaction from 1 to 5",
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                    "dispositionMetricType": "INTEGER",
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                },
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                {
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                    "identifier": "call_outcome",
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                    "dispositionMetricPrompt": "What was the outcome of the call?",
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                    "dispositionMetricType": "ENUM",
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                    "choices": ["resolved", "escalated", "callback_scheduled", "no_action"],
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                },
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                {
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                    "identifier": "summary",
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                    "dispositionMetricPrompt": "Provide a brief summary of the call",
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                    "dispositionMetricType": "STRING",
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                },
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            ],
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            "useInternalAnalyticsModel": True,
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            "useReasoningModel": False,
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        }
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    },
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).raise_for_status()
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# 4. Publish the draft as a new version and activate it
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requests.post(
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    f"{BASE}/agent/{AGENT_ID}/drafts/{draft_id}/publish",
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    headers=HEADERS,
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    json={"label": "Added post-call metrics", "activate": True},
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).raise_for_status()