Knowledge Base
A Knowledge Base lets your agent search and retrieve information during conversations — product details, policies, FAQs, anything too detailed for the prompt itself.
Location: Configuration Panel (right sidebar) → Knowledge Base toggle
Connecting a Knowledge Base
- Toggle Knowledge Base ON
- Select a KB from the dropdown
That’s it. The agent automatically searches the KB when callers ask questions that need it.
You need to create a Knowledge Base first before you can attach it here.
