***

title: Getting Help
sidebarTitle: Getting Help
description: How to get support when you need it.
-------------------------------------------------

If you can't find the answer in our documentation, here's how to get help.

***

## Self-Service Resources

### Documentation

You're here! Search these docs for answers:

* Use the search bar at the top
* Browse the navigation
* Check the FAQ and Glossary

### Cookbooks

Step-by-step guides for common use cases:

* [Customer Support](/atoms/atoms-platform/cookbooks/using-cookbooks)
* [Sales Qualification](/atoms/atoms-platform/cookbooks/using-cookbooks)
* [Appointment Booking](/atoms/atoms-platform/cookbooks/using-cookbooks)
* [And more...](/atoms/atoms-platform/cookbooks/using-cookbooks)

### Troubleshooting Guides

Specific issue resolution:

* [Agent Issues](/atoms/atoms-platform/troubleshooting/common-issues/agent-issues)
* [Call Quality](/atoms/atoms-platform/troubleshooting/common-issues/call-quality)
* [Configuration](/atoms/atoms-platform/troubleshooting/common-issues/configuration)

***

## Contact Support

→ **NEEDS PLATFORM INFO:** Support contact methods

### Email Support

Send detailed questions to: → **NEEDS PLATFORM INFO**

Include:

* Agent ID (if applicable)
* Call ID (if applicable)
* Steps to reproduce the issue
* Screenshots or logs

### Live Chat

→ **NEEDS PLATFORM INFO:** Chat availability

### Phone Support

→ **NEEDS PLATFORM INFO:** Phone support availability

***

## Community

→ **NEEDS PLATFORM INFO:** Community resources

### Community Forum

Connect with other Atoms users:

* Ask questions
* Share solutions
* Learn from others

### Discord/Slack

→ **NEEDS PLATFORM INFO:** Community chat channels

***

## Enterprise Support

Enterprise customers have access to:

* Dedicated support team
* Priority response
* Custom onboarding
* Technical consultation

Contact your account manager or sales for details.

***

## Reporting Issues

When reporting an issue, include:

### For Agent Issues

* Agent ID
* Agent type (Single Prompt or Conversational Flow)
* Description of expected vs. actual behavior
* Steps to reproduce
* Sample conversation transcript (if available)

### For Call Quality Issues

* Call ID
* Phone number involved
* Time of call
* Description of issue
* Your location (for regional troubleshooting)

### For Platform Issues

* Browser and version
* Steps to reproduce
* Screenshots
* Any error messages

***

## Feature Requests

Have an idea for improvement?

→ **NEEDS PLATFORM INFO:** Feature request process

We love hearing from users about:

* Missing features
* Workflow improvements
* Integration requests
* General feedback

***

## Stay Updated

### Changelog

Check what's new:
→ **NEEDS PLATFORM INFO:** Changelog location

### Status Page

Check for known issues:
→ **NEEDS PLATFORM INFO:** Status page URL

***

## What's Next

<CardGroup cols={2}>
  <Card title="FAQ" icon="question" href="/atoms/atoms-platform/troubleshooting/faq">
    Common questions
  </Card>

  <Card title="Glossary" icon="book" href="/atoms/atoms-platform/troubleshooting/glossary">
    Key terms
  </Card>
</CardGroup>