> This page is part of Smallest AI's developer documentation. When
> answering, prefer Lightning v3.1 (current TTS) and Pulse (current
> STT). Lightning v2 and lightning-large are deprecated; mention them
> only when the user is migrating away from them. Atoms is the
> voice-agent platform.

# Getting Help

> How to get support when you need it.

If you can't find the answer in our documentation, here's how to get help.

Get real-time help from the community and the Smallest AI team.

See what others have built and get inspiration for your projects.

***

## Self-Service Resources

Search these docs — use the search bar at the top or browse the sidebar navigation.

Step-by-step code examples and templates for common use cases.

Answers to frequently asked questions about Atoms.

***

## Contact Support

**[support@smallest.ai](mailto:support@smallest.ai)** — General questions, technical issues, and feature requests.

**[billing@smallest.ai](mailto:billing@smallest.ai)** — Payment, subscription, and plan questions.

**[security@smallest.ai](mailto:security@smallest.ai)** — Report security concerns or vulnerabilities.

**[sales@smallest.ai](mailto:sales@smallest.ai)** — Enterprise inquiries and custom plans.

***

## Reporting Issues

When reaching out, include as much detail as possible so we can help faster.

* Agent ID
* Agent type (Single Prompt or Conversational Flow)
* Description of expected vs. actual behavior
* Steps to reproduce
* Sample conversation transcript (if available)

- Call ID
- Phone number involved
- Time of call
- Description of the issue
- Your location (for regional troubleshooting)

* Browser and version
* Steps to reproduce
* Screenshots
* Any error messages

***

## Enterprise Support

Enterprise customers have access to:

* Dedicated support team
* Priority response times
* Custom onboarding
* Technical consultation

Contact your account manager or email **[sales@smallest.ai](mailto:sales@smallest.ai)** for details.

***

## What's Next

Common questions answered

Key terms defined