***

title: General Settings
sidebarTitle: General Settings
description: Configure timeout behavior for idle conversations.
---------------------------------------------------------------

General Settings control how long your agent waits for a response before prompting the caller — and when to give up.

**Location:** Settings tab → General

<Frame caption="General Settings tab">
  ![General settings](https://files.buildwithfern.com/smallest-ai.docs.buildwithfern.com/f1e226dfdf50240a2e742bfcef53f5116bf5a9dc656b48e6e39c9c1907761356/products/atoms/pages/platform/building-agents/images/cf-general-settings.png)
</Frame>

***

## LLM Idle Timeout Settings

Configure how long the agent waits for user response before sending an inactivity message. After 3 attempts with no response, the conversation automatically ends.

| Setting               | Default | Description                   |
| --------------------- | ------- | ----------------------------- |
| **Chat Timeout**      | 60 sec  | For text chat conversations   |
| **Webcall Timeout**   | 20 sec  | For browser-based voice calls |
| **Telephony Timeout** | 20 sec  | For phone calls               |

Each timeout triggers an inactivity prompt. If the user still doesn't respond after 3 prompts, the agent ends the conversation gracefully.

***

## Next

<CardGroup cols={2}>
  <Card title="Test Your Agent" icon="flask" href="/atoms/atoms-platform/analytics-and-logs/testing">
    Try your agent before going live
  </Card>

  <Card title="Conversation Logs" icon="messages" href="/atoms/atoms-platform/analytics-and-logs/conversation-logs">
    Review and analyze calls
  </Card>
</CardGroup>