*** title: Knowledge Base sidebarTitle: Knowledge Base description: Give your agent access to reference documents. ----------------------------------------------------------- A Knowledge Base lets your agent search and retrieve information during conversations — product details, policies, FAQs, anything too detailed for the prompt itself. **Location:** Configuration Panel (right sidebar) → Knowledge Base toggle *** ## Connecting a Knowledge Base 1. Toggle **Knowledge Base** ON 2. Select a KB from the dropdown That's it. The agent automatically searches the KB when callers ask questions that need it. You need to create a Knowledge Base first before you can attach it here. *** ## Learn More Creating KBs, uploading documents, and best practices