***

title: Agent Issues
sidebarTitle: Agent Issues
description: Troubleshoot common problems with voice AI agents.
---------------------------------------------------------------

This page covers common issues with agent behavior and how to resolve them.

***

## Agent Gives Wrong Answers

### Symptoms

* Agent provides incorrect information
* Answers don't match your knowledge base
* Agent makes things up

### Solutions

| Cause                       | Solution                         |
| --------------------------- | -------------------------------- |
| Knowledge Base not attached | Attach KB in Configuration Panel |
| KB content incorrect        | Update KB with correct info      |
| KB not indexed yet          | Wait for processing to complete  |
| Prompt overriding KB        | Adjust prompt to reference KB    |

### Steps

1. Check KB is attached and shows "Ready" status
2. Test KB search directly
3. Review prompt for conflicting information
4. Update and retest

***

## Agent Doesn't Understand Callers

### Symptoms

* Agent misinterprets what callers say
* Wrong branches taken (Convo Flow)
* Agent responds to wrong intent

### Solutions

| Cause                     | Solution                             |
| ------------------------- | ------------------------------------ |
| Unclear conditions        | Use more specific condition language |
| Background noise          | Enable denoising in Voice Tab        |
| Accent issues             | Test with diverse speakers           |
| Speech recognition errors | Review transcripts in logs           |

### Steps

1. Review conversation logs for actual transcripts
2. Compare what caller said vs. what agent heard
3. Adjust conditions or prompt for better matching
4. Enable denoising if environmental noise

***

## Agent Ends Calls Too Early

### Symptoms

* Calls end unexpectedly
* Agent hangs up mid-conversation
* End call triggers incorrectly

### Solutions

| Cause                    | Solution                         |
| ------------------------ | -------------------------------- |
| End conditions too broad | Make conditions more specific    |
| Misinterpreted phrase    | Add exceptions to end conditions |
| Timeout too short        | Increase timeout in General Tab  |

### Steps

1. Review logs to see what triggered end
2. Identify the phrase or condition
3. Adjust end call configuration
4. Test the specific scenario

***

## Agent Doesn't End Calls

### Symptoms

* Calls keep going after resolution
* Agent doesn't recognize goodbye
* Infinite conversation loops

### Solutions

| Cause                       | Solution                           |
| --------------------------- | ---------------------------------- |
| Missing end conditions      | Add appropriate end call functions |
| End conditions too specific | Broaden condition descriptions     |
| No goodbye recognition      | Add "user says goodbye" condition  |

***

## Agent Sounds Robotic

### Symptoms

* Unnatural speech patterns
* Lack of conversational flow
* Stilted responses

### Solutions

| Cause                 | Solution                       |
| --------------------- | ------------------------------ |
| Prompt too formal     | Add natural language guidance  |
| Wrong voice selection | Try different voice            |
| Speech speed wrong    | Adjust in Voice Tab            |
| Missing personality   | Add tone/personality to prompt |

***

## Agent Speaks Too Fast/Slow

### Symptoms

* Speech speed doesn't match expectations
* Hard to understand
* Unnatural pacing

### Solutions

1. Go to Agent Settings → Voice Tab
2. Adjust Speech Speed slider
3. Test and fine-tune

***

## What's Next

<CardGroup cols={2}>
  <Card title="Call Quality Issues" icon="phone-slash" href="/atoms/atoms-platform/troubleshooting/common-issues/call-quality">
    Audio and connection problems
  </Card>

  <Card title="Configuration Issues" icon="gear" href="/atoms/atoms-platform/troubleshooting/common-issues/configuration">
    Setup and settings problems
  </Card>
</CardGroup>