Conversation Logs | Smallest AI Docs

Conversation Logs are your window into every call. See exactly what was said, when events occurred, and how metrics were captured — everything you need to understand and improve your agent.

Location: Top right → Convo Logs button

Call Logs List

The main view shows all calls with key information at a glance:

Column	Description
Call Date	When the call occurred
Call ID	Unique identifier (click to copy)
From / To	Phone numbers or sources
Duration	How long the call lasted
Hangup Cause	Why the call ended
Status	Current state of the call
Retries	Number of retry attempts
Details	Click to view full conversation

Filtering

Click Filter By to narrow down your logs:

Filter	Options
Conversation Type	Inbound Calls, Outbound Calls, Web Calls, Chat
Status	Pending, In Queue, In Progress, Active, Completed, Failed, Cancelled, No Answer, Processing
End Reason	Dial No Answer, User Hangup, Agent Hangup, Busy, Timeout, Error, Voicemail
Call Type	All Attempts, Retry Attempts, Initial Attempts
Call Duration	0-30 seconds, 30-60 seconds, 1-5 minutes, 5+ minutes

Use Search Logs to find specific calls by ID or content.

Call Details

Click Details on any call to open the full conversation view. You’ll see tabs for different types of information:

Overview

Transcript

Events

Metrics

High-level summary of the call:

Field	Description
Call Summary	AI-generated summary of what happened
Agent	Which agent handled the call
Call ID	Unique identifier
Model	AI model used
Voice	Voice used
Date & Time	When the call occurred
Cost (Credits)	Credit usage
Disconnection Reason	Why the call ended

Play the audio recording using the waveform player at the top.

Exporting

Click the Export button to download your logs:

Format	Best for
JSON	Developers, programmatic analysis
CSV	Spreadsheets, reporting

Post-Call Metrics

Define what to track from each call

Testing

Test your agent