Analytics | Smallest AI Docs

The Analytics dashboard gives you a bird’s-eye view of all your voice AI agnets activity — call volumes, connection rates, costs, and agent performance.

Location: Left Sidebar → Observe → Analytics

Filters

Narrow down your data with the filters at the top:

Filter	Options
Date Range	Select start and end dates
Filter by Agent	View specific agent’s calls
Filter by Campaign	View specific campaign’s calls
Filter by Call	Filter by call type or status

Click Refresh to update the dashboard with your selections.

Summary Cards

Quick metrics at the top of the dashboard:

Metric	Description
Call Counts	Total number of calls
Avg. Call Duration	Average length of calls
Avg. Call Latency	Average response time
Total Cost	Credits spent on calls

Charts

Call Connected Percentage

Pie chart showing the connection rate by agent—how many calls connected vs. didn’t connect.

Disconnection Reason

Breakdown of why calls ended:

Dial No Answer — Contact didn’t pick up
User Hangup — Contact ended the call
Agent Hangup — Agent ended the call

Most Called Agents

Table showing which agents handled the most calls:

Column	Description
Agent Name	The agent
Number of calls	Total calls handled
Call Minutes	Total talk time
Credits Spent	Cost for this agent

Conversation Logs

Drill into individual call details

Campaigns

View campaign-specific analytics