*** title: Call Quality Issues sidebarTitle: Call Quality Issues description: Troubleshoot audio and connection problems. -------------------------------------------------------- This page covers common call quality issues and how to resolve them. *** ## Poor Audio Quality ### Symptoms * Garbled or distorted audio * Choppy speech * Echo or feedback ### Solutions | Cause | Solution | | ------------------ | ------------------------- | | Network issues | Check internet connection | | Caller environment | Enable denoising | | Audio settings | Review Voice Tab settings | ### For Web Calls 1. Check browser compatibility 2. Ensure microphone permissions 3. Test with different browser 4. Check internet speed ### For Phone Calls * Usually network-related * Check carrier signal * Try from different phone *** ## Latency/Delay ### Symptoms * Long pause before agent responds * Conversation feels slow * Overlapping speech ### Solutions | Cause | Solution | | -------------------------- | ---------------------- | | Model selection | Try faster model | | API calls mid-conversation | Optimize API endpoints | | Complex prompt | Simplify prompt | | Turn detection settings | Adjust wait time | ### Steps 1. Check which model you're using 2. Review any API calls for latency 3. Test with simpler prompt 4. Adjust Smart Turn Detection settings *** ## Calls Not Connecting ### Symptoms * Calls don't go through * Immediate disconnection * No ring/answer ### Solutions | Cause | Solution | | -------------------------- | -------------------------- | | Phone number not assigned | Assign in Phone Number Tab | | Agent not locked/published | Verify agent is ready | | Phone number issue | Check number status | ### Steps 1. Verify phone number is assigned to agent 2. Check phone number status in Dashboard 3. Try test call from Test Agent 4. Contact support if persistent *** ## Caller Hangs Up Immediately ### Symptoms * Calls end in first seconds * No conversation captured ### Solutions | Cause | Solution | | ---------------------------- | ------------------------- | | Poor greeting | Improve opening | | Voice off-putting | Try different voice | | Long silence before greeting | Check start configuration | | Audio quality | Test call quality | ### Steps 1. Review call logs for pattern 2. Test greeting yourself 3. Adjust voice/greeting 4. Check for audio issues at start *** ## Echo During Calls ### Symptoms * Caller hears themselves * Agent audio echoes back ### Solutions 1. Enable echo cancellation (if available) 2. Check caller's environment 3. Test with headphones *** ## Background Noise Issues ### Symptoms * Agent has trouble hearing * Transcription errors * Misinterpretation ### Solutions 1. Enable Denoising in Voice Tab 2. Adjust Voice Detection Tuning 3. Increase Min Volume threshold 4. Increase Confidence threshold *** ## What's Next Setup and settings problems Agent behavior problems