***

title: Analytics
description: Monitor call performance across your agents and campaigns
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The Analytics dashboard gives you a bird's-eye view of all your voice AI agnets activity — call volumes, connection rates, costs, and agent performance.

**Location:** Left Sidebar → Observe → Analytics

<Frame>
  <img src="https://files.buildwithfern.com/smallest-ai.docs.buildwithfern.com/953276204d370b01df66890938f83dc91a6487cbb5104a076fb62bb0dd22712f/products/atoms/pages/platform/building-agents/images/analytics.png" alt="Analytics dashboard" />
</Frame>

***

## Filters

Narrow down your data with the filters at the top:

| Filter                 | Options                        |
| ---------------------- | ------------------------------ |
| **Date Range**         | Select start and end dates     |
| **Filter by Agent**    | View specific agent's calls    |
| **Filter by Campaign** | View specific campaign's calls |
| **Filter by Call**     | Filter by call type or status  |

Click **Refresh** to update the dashboard with your selections.

***

## Summary Cards

Quick metrics at the top of the dashboard:

| Metric                 | Description             |
| ---------------------- | ----------------------- |
| **Call Counts**        | Total number of calls   |
| **Avg. Call Duration** | Average length of calls |
| **Avg. Call Latency**  | Average response time   |
| **Total Cost**         | Credits spent on calls  |

***

## Charts

### Call Connected Percentage

Pie chart showing the connection rate by agent—how many calls connected vs. didn't connect.

### Disconnection Reason

Breakdown of why calls ended:

* **Dial No Answer** — Contact didn't pick up
* **User Hangup** — Contact ended the call
* **Agent Hangup** — Agent ended the call

***

## Most Called Agents

Table showing which agents handled the most calls:

| Column          | Description         |
| --------------- | ------------------- |
| Agent Name      | The agent           |
| Number of calls | Total calls handled |
| Call Minutes    | Total talk time     |
| Credits Spent   | Cost for this agent |

***

## Related

<CardGroup cols={2}>
  <Card title="Conversation Logs" icon="list" href="/atoms/atoms-platform/analytics-and-logs/conversation-logs">
    Drill into individual call details
  </Card>

  <Card title="Campaigns" icon="bullhorn" href="/atoms/atoms-platform/deployment/campaigns">
    View campaign-specific analytics
  </Card>
</CardGroup>