analytics-completed

Payload

1 {
2   "url": "https://example.com/webhook",
3   "description": "string",
4   "event": "69fc7dd072a0c1d28d948ace.post-conversation",
5   "id": "69fd96118fd277fc807e4c23",
6   "metadata": {
7     "agentId": "string",
8     "eventType": "analytics-completed",
9     "conversationType": "string",
10     "callId": "string",
11     "analytics": {
12       "summary": "string",
13       "dispositionMetrics": [
14         {
15           "identifier": "turn_taking_balance",
16           "value": 1,
17           "confidence": 1,
18           "reasoning": "string",
19           "dispositionMetricPrompt": "string",
20           "dispositionMetricType": "STRING"
21         }
22       ],
23       "successMetrics": [
24         {
25           "identifier": "turn_taking_balance",
26           "value": 1,
27           "confidence": 1,
28           "reasoning": "string",
29           "dispositionMetricPrompt": "string",
30           "dispositionMetricType": "STRING"
31         }
32       ]
33     },
34     "callData": {
35       "fromNumber": "+918035317096",
36       "toNumber": "+916296641821",
37       "callDuration": 49.350622,
38       "callStatus": "completed",
39       "answerTime": "2024-01-15T09:30:00Z",
40       "endTime": "2024-01-15T09:30:00Z"
41     }
42   }
43 }

Fired after Atoms finishes running the configured disposition and success metrics on the transcript. Arrives some time after post-conversation.

Delivery. Sent as an HTTP POST with a 30 second timeout. Non-2xx responses and network errors mark the delivery as failed; there are no retries. Verify the X-Signature header before trusting the body. For the full field-level reference, see the Webhooks guide.

Fired **after** Atoms finishes running the configured disposition and success metrics on the transcript. Arrives some time after `post-conversation`. **Delivery.** Sent as an HTTP POST with a 30 second timeout. Non-2xx responses and network errors mark the delivery as failed; there are no retries. Verify the `X-Signature` header before trusting the body. For the full field-level reference, see the [Webhooks guide](/atoms/atoms-platform/features/webhooks).

Payload

The payload of this webhook request is an object.

urlstringRequired

The webhook URL endpoint that received the event.

descriptionstringRequired

Human-readable label configured on the webhook (e.g. “Debt Collection Agent’s Endpoint”).

eventstringRequired

Event identifier in the form {agentId}.{eventType}.

idstringRequired

Unique webhook delivery ID (separate from metadata.callId).

metadataobjectRequired

Response

2XX

Your endpoint should return a 2XX status to acknowledge receipt.

analytics-completed

Headers

Payload

Response

Headers

Payload

Response