Analytics

Agent performance

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Returns per-agent call performance metrics. Supports sorting and limiting results.

Authentication

AuthorizationBearer

API key from the console ApiKey collection, sent as Bearer token. Also accepts session cookies for browser-based auth.

Query parameters

agentIdstringOptional

Comma-separated agent IDs to filter results

campaignIdstringOptional
Campaign ID to filter results
callTypestringOptional

Type of call to filter (e.g. inbound, outbound)

dateFromdatetimeOptional

Start of date range (ISO 8601)

dateTodatetimeOptional

End of date range (ISO 8601)

sortBystringOptional

Field to sort by (e.g. totalCalls, pickupRate, avgDuration)

sortOrderenumOptional
Sort direction
Allowed values:
limitintegerOptional
Maximum number of agents to return

Response

Per-agent performance metrics

successboolean
dataobject

Errors

400
Bad Request Error
401
Unauthorized Error
500
Internal Server Error