Concurrent call counts

GET

https://api.smallest.ai/atoms/v1/analytics/concurrency

GET

/atoms/v1/analytics/concurrency

1 import requests
2 
3 url = "https://api.smallest.ai/atoms/v1/analytics/concurrency"
4 
5 querystring = {"date":"date"}
6 
7 payload = {}
8 headers = {
9     "Authorization": "Bearer <token>",
10     "Content-Type": "application/json"
11 }
12 
13 response = requests.get(url, json=payload, headers=headers, params=querystring)
14 
15 print(response.json())

1 {
2   "success": true,
3   "data": {
4     "date": "2024-04-10",
5     "dataPoints": [
6       {
7         "minute": "09:15",
8         "concurrentCalls": 5
9       },
10       {
11         "minute": "09:16",
12         "concurrentCalls": 7
13       },
14       {
15         "minute": "09:17",
16         "concurrentCalls": 6
17       }
18     ],
19     "peakConcurrent": 12,
20     "avgConcurrent": 7.3,
21     "totalMinutes": 480,
22     "byAgent": [
23       {
24         "agentId": "agent-1234",
25         "peakConcurrent": 5,
26         "avgConcurrent": 3.2,
27         "totalCalls": 150
28       },
29       {
30         "agentId": "agent-5678",
31         "peakConcurrent": 7,
32         "avgConcurrent": 4.1,
33         "totalCalls": 180
34       }
35     ]
36   }
37 }

Returns minute-by-minute concurrent call counts for a specific day. Optionally broken down per agent.

Authentication

AuthorizationBearer

API key from the console ApiKey collection, sent as Bearer token. Also accepts session cookies for browser-based auth.

Query parameters

datedateRequired

Date to query (YYYY-MM-DD)

agentIdstringOptional

Filter to a specific agent

includeAgentsenumOptional

Pass true to include a per-agent breakdown in the response

Allowed values:

Response

Minute-level concurrency data

successboolean

dataobject

Errors

400

Bad Request Error

401

Unauthorized Error

500

Internal Server Error