Get conversation details

GET

https://api.smallest.ai/atoms/v1/analytics/conversation-details/:callId

GET

/atoms/v1/analytics/conversation-details/:callId

1 import requests
2 
3 url = "https://api.smallest.ai/atoms/v1/analytics/conversation-details/callId"
4 
5 payload = {}
6 headers = {
7     "Authorization": "Bearer <token>",
8     "Content-Type": "application/json"
9 }
10 
11 response = requests.get(url, json=payload, headers=headers)
12 
13 print(response.json())

1 {
2   "success": true,
3   "data": {
4     "orgId": "org_9f8b7c6d5e4a3b2c",
5     "callId": "call_1234567890abcdef",
6     "agentName": "Jessica Turner",
7     "workflowType": "customer_support",
8     "transcript": [
9       {
10         "role": "agent",
11         "text": "Hello, thank you for calling Acme Corp support. How can I assist you today?",
12         "timestamp": "2024-01-15T09:30:00Z"
13       },
14       {
15         "role": "customer",
16         "text": "Hi, I'm having trouble with my internet connection dropping frequently.",
17         "timestamp": "2024-01-15T09:30:15Z"
18       },
19       {
20         "role": "agent",
21         "text": "I’m sorry to hear that. Let me check your account and see what might be causing the issue.",
22         "timestamp": "2024-01-15T09:30:30Z"
23       }
24     ],
25     "events": [
26       {
27         "eventType": "call_started",
28         "timestamp": "2024-01-15T09:29:55Z"
29       },
30       {
31         "eventType": "agent_joined",
32         "timestamp": "2024-01-15T09:30:00Z"
33       },
34       {
35         "eventType": "call_ended",
36         "timestamp": "2024-01-15T09:45:00Z"
37       }
38     ],
39     "fromNumber": "+14155552671",
40     "toNumber": "+14155559876",
41     "callDurationMs": 900000
42   }
43 }

Returns the full transcript and event stream for a specific call, reconstructed from ClickHouse event data.

Authentication

AuthorizationBearer

API key from the console ApiKey collection, sent as Bearer token. Also accepts session cookies for browser-based auth.

Path parameters

callIdstringRequired

Unique identifier for the call

Response

Call transcript and events

successboolean

dataobject

Errors

400

Bad Request Error

401

Unauthorized Error

404

Not Found Error

500

Internal Server Error