Call outcomes timeseries

GET

https://api.smallest.ai/atoms/v1/analytics/call-outcomes-timeseries

GET

/atoms/v1/analytics/call-outcomes-timeseries

1 import requests
2 
3 url = "https://api.smallest.ai/atoms/v1/analytics/call-outcomes-timeseries"
4 
5 payload = {}
6 headers = {
7     "Authorization": "Bearer <token>",
8     "Content-Type": "application/json"
9 }
10 
11 response = requests.get(url, json=payload, headers=headers)
12 
13 print(response.json())

1 {
2   "success": true,
3   "data": {
4     "orgId": "org-9f8b7c6d5e4a3b2c1d0e",
5     "dataPoints": [
6       {
7         "date": "2024-04-01",
8         "answered": 120,
9         "noAnswer": 30,
10         "failed": 5,
11         "cancelled": 10,
12         "total": 165
13       },
14       {
15         "date": "2024-04-02",
16         "answered": 135,
17         "noAnswer": 25,
18         "failed": 7,
19         "cancelled": 8,
20         "total": 175
21       },
22       {
23         "date": "2024-04-03",
24         "answered": 110,
25         "noAnswer": 40,
26         "failed": 6,
27         "cancelled": 12,
28         "total": 168
29       }
30     ],
31     "totals": {
32       "answered": 365,
33       "noAnswer": 95,
34       "failed": 18,
35       "cancelled": 30,
36       "total": 508
37     },
38     "period": {
39       "from": "2024-04-01",
40       "to": "2024-04-03"
41     }
42   }
43 }

Returns a daily breakdown of call outcomes (answered, no-answer, failed, cancelled) over time, plus totals for the entire period.

Authentication

AuthorizationBearer

API key from the console ApiKey collection, sent as Bearer token. Also accepts session cookies for browser-based auth.

Query parameters

agentIdstringOptional

Comma-separated agent IDs to filter results

campaignIdstringOptional

Campaign ID to filter results

callTypestringOptional

Type of call to filter (e.g. inbound, outbound)

dateFromdatetimeOptional

Start of date range (ISO 8601)

dateTodatetimeOptional

End of date range (ISO 8601)

Response

Daily call outcomes and period totals

successboolean

dataobject

Errors

400

Bad Request Error

401

Unauthorized Error

500

Internal Server Error