Available Tools
You never call these directly — just describe what you want and the AI picks the right tool. This page is a reference.
Agents
Manage agents
Configure agents
Tools & pre-call API
Playbooks (multi-agent agents)
A multi-agent (Playbooks) agent replaces the single monolithic prompt with an intent router + specialist playbooks (SOPs): every caller turn is classified to the best-matching playbook, which runs a focused prompt with its own scoped tools — with optional mid-call re-routing when the caller changes topic. Playbooks can require weak (caller recognition) or strong (full identity proof) authentication before their tools run; the identity tools are defined once and shared across all playbooks. Create one with create_agent (workflow_type: multi_agents), then build it with these tools. All edits land on a draft — publish_draft makes them live.
end_call and transfer_call are agent-level actions, never configured per playbook — enable them with configure_call_actions (or the console’s Tools tab) and the runtime injects them into every playbook, available even before the caller authenticates. Without an enabled end_call the agent has no way to hang up when the caller says goodbye; get_playbooks warns about this.
Drafts
On versioned agents, every config edit lands in a draft rather than going live directly. Edit tools (update_agent_prompt, add_agent_tool, set_pre_call_api, remove_agent_tool, configure_call_actions, and the Playbooks tools add_playbooks / update_playbook / configure_playbooks) accept an optional draft_id so multiple changes — prompt, pre-call API, and a full toolset — can be stacked into one draft and shipped with a single publish_draft. When adding several API-call tools to the same draft, pass them as one batch: the draft’s tools section is written wholesale, so the last write defines the full set.
Published Versions
Calls
Voices
Text-to-Speech
Speech-to-Text
Organization
Audiences
Campaigns
Phone Numbers
Analytics — Summary
Analytics — Trends & Timeseries
Analytics — Performance
Analytics — Phone Numbers
Analytics — Real-Time
Billing & Payments
Resources
The MCP server also exposes a Platform Overview resource that gives the AI context about terminology, call types, statuses, and cost breakdowns.

