Create AgentAgent Settings

Agent Settings

Agent Settings let you customize every aspect of your agent beyond its prompt. Configure behavior, connect external services, monitor performance, and manage how your agent interacts with callers.

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Agent Settings dashboard showing the Configure Behavior, Connect External Services, and Monitor & Improve panels
Agent Configuration Dashboard

Once your agent’s prompt is in place, these settings control how it behaves, connects to your systems, and gets monitored over time. Jump to any section below.

Configure Behavior

Prompt

The core instructions that define your agent’s role, behavior, and guardrails.

Variables

Insert dynamic values into your prompt using {{variable_name}}.

API Calls

Fetch or send data mid-call, like looking up an order or booking a slot.

Widget

Embed a voice or chat widget directly on your website.

Versioning

Save and restore previous versions of your agent configuration.

Monitor & Improve

Prompt Scoring

Automatically evaluate how well your agent follows its prompt.

Post-Call Metrics

Review summaries, transcripts, and performance data after each call.

Conversation Logs

Review transcripts and debug agent behavior after a call.