Voice AI Agents
An agent is an AI that talks on the phone. It understands what callers say, reasons through the conversation, takes actions, and responds naturally — all in real-time.
What Agents Can Do
Two Ways to Build
Single Prompt
One prompt, infinite flexibility. You define personality and rules — the AI handles the flow. Best for support, FAQs, open-ended conversations.
Conversational Flow
Visual workflow builder. You design the exact path — nodes, branches, conditions. Best for qualification, booking, structured processes.
How It Works
- Caller speaks → Real-time speech-to-text
- AI processes → Understands intent, retrieves context
- Takes action → Calls APIs, queries knowledge base
- Responds → Natural text-to-speech, sub-second latency
The entire turn happens in under a second. Callers experience natural, human-like conversation.
Use Cases
- Customer Support — Handle FAQs, troubleshoot, escalate to humans
- Sales — Qualify leads, book demos, follow up on interest
- Scheduling — Book, reschedule, confirm appointments
- Collections — Friendly payment reminders
- Surveys — Gather feedback through natural conversation
- Healthcare — Patient intake, reminders, triage
