Knowledge Base
A knowledge base lets your agent answer questions using your content — product docs, FAQs, policies, pricing. Instead of generic AI responses, your agent provides accurate, sourced answers from your actual documents.
How It Works
- Upload — PDFs, docs, CSVs, web pages
- Customer asks — Agent searches your content
- Finds match — Retrieves relevant sections
- Responds — Answers grounded in your data
This is called Retrieval-Augmented Generation (RAG) — combining search with AI for accurate, hallucination-free and grounded answers.
What You Can Upload
Why Use It
Example
Upload: Return policy PDF
Customer: “What’s your return policy for electronics?”
Agent: “You can return electronics within 30 days with original packaging. Would you like me to start a return for you?”
