***

title: Voice AI Agents
sidebarTitle: Agents
icon: robot
description: AI-powered voice assistants that handle real conversations
-----------------------------------------------------------------------

An agent is an AI that talks on the phone. It understands what callers say, reasons through the conversation, takes actions, and responds naturally — all in real-time.

***

## What Agents Can Do

| Capability           | Description                                               |
| -------------------- | --------------------------------------------------------- |
| **Answer questions** | Pull from knowledge bases, policies, and FAQs             |
| **Take actions**     | Book appointments, update records, process payments       |
| **Route calls**      | Transfer to humans, escalate issues, route to departments |
| **Collect data**     | Qualify leads, gather feedback, complete intake forms     |

***

## Two Ways to Build

<CardGroup cols={2}>
  <Card title="Single Prompt" icon="message" href="/atoms/atoms-platform/single-prompt-agents/overview">
    **One prompt, infinite flexibility.** You define personality and rules — the AI handles the flow. Best for support, FAQs, open-ended conversations.
  </Card>

  <Card title="Conversational Flow" icon="diagram-project" href="/atoms/atoms-platform/conversational-flow-agents/overview">
    **Visual workflow builder.** You design the exact path — nodes, branches, conditions. Best for qualification, booking, structured processes.
  </Card>
</CardGroup>

| Aspect          | Single Prompt                    | Conversational Flow              |
| --------------- | -------------------------------- | -------------------------------- |
| **Setup**       | Fast — write one prompt          | Longer — design the flow         |
| **Flexibility** | High — handles unexpected topics | Structured — follows your design |
| **Control**     | AI decides the path              | You dictate the path             |
| **Best for**    | Support, FAQs, advisory          | Booking, intake, qualification   |

***

## How It Works

1. **Caller speaks** → Real-time speech-to-text
2. **AI processes** → Understands intent, retrieves context
3. **Takes action** → Calls APIs, queries knowledge base
4. **Responds** → Natural text-to-speech, sub-second latency

The entire turn happens in under a second. Callers experience natural, human-like conversation.

***

## Use Cases

* **Customer Support** — Handle FAQs, troubleshoot, escalate to humans
* **Sales** — Qualify leads, book demos, follow up on interest
* **Scheduling** — Book, reschedule, confirm appointments
* **Collections** — Friendly payment reminders
* **Surveys** — Gather feedback through natural conversation
* **Healthcare** — Patient intake, reminders, triage

***

## Get Started

<CardGroup cols={2}>
  <Card title="Platform" icon="browser" href="/atoms/atoms-platform/single-prompt-agents/overview">
    Build agents visually — no code required
  </Card>

  <Card title="Developer Guide" icon="code" href="/atoms/developer-guide/build/agents/overview">
    Full SDK access for custom implementations
  </Card>
</CardGroup>