***

title: Knowledge Base
sidebarTitle: Knowledge Base
icon: book
description: Give agents your company's knowledge
-------------------------------------------------

A knowledge base lets your agent answer questions using your content — product docs, FAQs, policies, pricing. Instead of generic AI responses, your agent provides accurate, sourced answers from your actual documents.

***

## How It Works

1. **Upload** — PDFs, docs, CSVs, web pages
2. **Customer asks** — Agent searches your content
3. **Finds match** — Retrieves relevant sections
4. **Responds** — Answers grounded in your data

This is called Retrieval-Augmented Generation (RAG) — combining search with AI for accurate, hallucination-free and grounded answers.

***

## What You Can Upload

| Format              | Examples             |
| ------------------- | -------------------- |
| **Documents**       | PDF, DOCX, TXT       |
| **Spreadsheets**    | CSV, XLSX            |
| **Web content**     | HTML, Markdown, URLs |
| **Structured data** | JSON                 |

***

## Why Use It

| Without KB                    | With KB                      |
| ----------------------------- | ---------------------------- |
| Agent guesses or hallucinates | Agent cites your documents   |
| "I'm not sure about that"     | "According to our policy..." |
| Generic responses             | Company-specific expertise   |
| Outdated information          | Always current               |

***

## Example

**Upload:** Return policy PDF

**Customer:** "What's your return policy for electronics?"

**Agent:** "You can return electronics within 30 days with original packaging. Would you like me to start a return for you?"

***

## Get Started

<CardGroup cols={2}>
  <Card title="Platform" icon="browser" href="/atoms/atoms-platform/features/knowledge-base">
    Create and manage knowledge bases visually
  </Card>

  <Card title="Developer Guide" icon="code" href="/atoms/developer-guide/build/knowledge-base/overview">
    Programmatic knowledge base management
  </Card>
</CardGroup>