post-conversation

Payload

{
  "url": "https://example.com/webhook",
  "description": "string",
  "event": "69fc7dd072a0c1d28d948ace.post-conversation",
  "id": "69fd96118fd277fc807e4c23",
  "metadata": {
    "agentId": "69fc7dd072a0c1d28d948ace",
    "eventType": "post-conversation",
    "conversationType": "telephonyOutbound",
    "callId": "CALL-1778226705739-7e4c17",
    "recordingUrl": "string",
    "callData": {
      "fromNumber": "+918035317096",
      "toNumber": "+916296641821",
      "callDuration": 49.350622,
      "callStatus": "completed",
      "answerTime": "2024-01-15T09:30:00Z",
      "endTime": "2024-01-15T09:30:00Z"
    },
    "transcript": [
      {
        "role": "agent",
        "content": "string",
        "timestamp": "2024-01-15T09:30:00Z"
      }
    ],
    "variables": {
      "agent_name": "Nisha",
      "customer_name": "Rahul Sharma",
      "due_amount": "29000"
    }
  }
}

Fired after the call ends. Contains the full transcript, call metadata, recording URL, and all agent variables that were in scope during the conversation.

Delivery. Sent as an HTTP POST with a 30 second timeout. Non-2xx responses and network errors mark the delivery as failed; there are no retries. Verify the X-Signature header before trusting the body. For the full field-level reference, see the Webhooks guide.

Payload

The payload of this webhook request is an object.

urlstringRequired

The webhook URL endpoint that received the event.

descriptionstringRequired

Human-readable label configured on the webhook (e.g. "Debt Collection Agent's Endpoint").

eventstringRequired

Event identifier in the form {agentId}.{eventType}.

idstringRequired

Unique webhook delivery ID (separate from metadata.callId).

metadataobjectRequired

Response

2XX

Your endpoint should return a 2XX status to acknowledge receipt.

Headers

Payload

Response