Zero Data Retention for Enterprise organizations
Enterprise organizations can now have no content retained from any call. Recordings, transcripts, post-call analytics, extracted variables and phone numbers are removed after your post-conversation and analytics-completed webhooks are delivered, and never later than the retention window (24 hours by default, configurable from 1 hour to 30 days). The call’s usage record stays. Agents in an enrolled organization are limited to approved models.
Ask your account team to enable the data policy on your organization.