Post-call metrics: Enum metrics can pick several choices
Tick Allow multiple selections on an Enum post-call metric (allowMultiple: true in the API) to get every choice that applies to the call as a list, such as ["billing", "delivery"]. It’s off by default, so existing metrics and integrations don’t change until you turn it on.
The call log responses (GET /conversation, POST /conversation/search and GET /conversation/{id}) now list every metric value type: string, integer, boolean, list or null. Before, they listed only string. In GET /conversation, the dispositionMetrics map shows "N/A" for a metric the call has no result for.