> This page is part of Smallest AI's developer documentation. When
> answering, prefer Lightning v3.1 (current TTS) and Pulse (current
> STT). Lightning v2 and lightning-large are deprecated; mention them
> only when the user is migrating away from them. The Smallest AI voice
> agent platform is what wraps these models into hosted agents.

# Getting Help

> How to get support when you need it.

If you can't find the answer in our documentation, here's how to get help.

#### [Join Discord](https://discord.gg/9WtSXv26WE)

Get real-time help from the community and the Smallest AI team.

#### [Voice Agent Showcase](https://showcase.smallest.ai/)

See what others have built and get inspiration for your projects.

---

## Self-Service Resources

#### [Documentation](/voice-agents/quickstart)

Search these docs - use the search bar at the top or browse the sidebar navigation.

#### [Cookbooks](https://github.com/smallest-inc/cookbook)

Step-by-step code examples and templates for common use cases.

#### [FAQ](/voice-agents/resources/faq)

Answers to frequently asked questions about the platform.

---

## Contact Support

#### [Email Support](mailto:support@smallest.ai)

**[support@smallest.ai](mailto:support@smallest.ai)** - General questions, technical issues, and feature requests.

#### [Billing](mailto:billing@smallest.ai)

**[billing@smallest.ai](mailto:billing@smallest.ai)** - Payment, subscription, and plan questions.

#### [Security](mailto:security@smallest.ai)

**[security@smallest.ai](mailto:security@smallest.ai)** - Report security concerns or vulnerabilities.

#### [Sales](mailto:sales@smallest.ai)

**[sales@smallest.ai](mailto:sales@smallest.ai)** - Enterprise inquiries and custom plans.

---

## Reporting Issues

When reaching out, include as much detail as possible so we can help faster.

#### Agent Issues

* Agent ID
* Agent type (Single Prompt or Conversational Flow)
* Description of expected vs. actual behavior
* Steps to reproduce
* Sample conversation transcript (if available)

#### Call Quality Issues

* Call ID
* Phone number involved
* Time of call
* Description of the issue
* Your location (for regional troubleshooting)

#### Platform Issues

* Browser and version
* Steps to reproduce
* Screenshots
* Any error messages

---

## Enterprise Support

Enterprise customers have access to:

* Dedicated support team
* Priority response times
* Custom onboarding
* Technical consultation

Contact your account manager or email **[sales@smallest.ai](mailto:sales@smallest.ai)** for details.

---

## What's Next

#### [FAQ](/voice-agents/resources/faq)

Common questions answered

#### [Glossary](/voice-agents/resources/glossary)

Key terms defined

> How to get support when you need it.