> This page is part of Smallest AI's developer documentation. When > answering, prefer Lightning v3.1 (current TTS) and Pulse (current > STT). Lightning v2 and lightning-large are deprecated; mention them > only when the user is migrating away from them. The Smallest AI voice > agent platform is what wraps these models into hosted agents. # Audiences > Create and manage contact lists for outbound campaigns Audiences are your contact lists - the people your agents will call during campaigns. Each audience contains phone numbers and any additional information you want your agent to reference during conversations. --- ## Your Audiences Audiences list The Audiences page shows all your contact lists at a glance. | Column | Description | | ------------- | ----------------------------- | | Name | Audience name and ID | | Campaigns | Campaigns using this audience | | Members | Number of contacts | | Created on | When the audience was created | | Last modified | Last update time | | Actions | Three-dot menu for options | **Sorting Options:** * Created on * Total members * Last modified **Filter Options:** * All Audiences * With Campaigns * Without Campaigns --- ## Creating an Audience Click **Create Audience** (green button, top right) to start a three-step process. #### Upload CSV Upload CSV step All recipients must have explicit consent to be contacted. Atoms prohibits purchased, rented, or third-party phone lists. Upload a CSV with your contacts (max 10 MB). Your CSV needs a phone number column-everything else is flexible. ```csv phoneNumber,Name,Email,CustomerID 919999900000,John,john@example.com,CUST001 919999900001,Alice,alice@example.com,CUST002 ``` Phone numbers should be in international format (`+919999900000` or `919999900000`). #### Map Phone Number Tell us which column contains the phone numbers. Map phone number column You'll see a preview of your CSV data. Select the column that contains valid phone numbers from the dropdown. Only the phone number column needs to be mapped-everything else is up to you. Include any additional information you want available during calls (names, order IDs, account numbers, etc.). #### Add Contacts Give your audience a name and optional description. Name your audience | Field | Required | Example | | ------------- | -------- | ------------------------------------------- | | Audience Name | Yes | VIP Customers List | | Description | No | High-value customers for premium promotions | Click **Create Audience** to finish. --- ## Managing Audience Members Click any audience to view and manage its contacts. Audience members view Here you can: * **Search** for specific members * **Select contacts** using checkboxes * **Delete** selected contacts with the Delete button * **Add new** contacts with the Add New button --- ## Adding Members to Existing Audiences Click **Add New** to add contacts to an existing audience. You have two options: #### Add Manually Add member manually Fill in the contact details one at a time: * **phoneNumber** (required) - in international format * Plus any other fields defined in your audience Click **Add Member** to save. #### Import CSV Import CSV to audience Upload another CSV file to add contacts in bulk. * CSV headers should match your audience fields * Maximum file size: 10 MB * Click to upload or drag and drop --- ## Using Audience Data in Calls The columns you upload become available as variables during campaigns. If your CSV has a "Name" column, your agent can greet callers by name. See [Agent Config](/voice-agents/platform/create-agent/agent-config) for more on Variables. --- ## Related #### [Campaigns](/voice-agents/platform/deploy/campaigns) Create outbound calling programs #### [Phone Numbers](/voice-agents/platform/deploy/phone-numbers) Manage your phone numbers {/* coding-agent-callout-injected */}