> This page is part of Smallest AI's developer documentation. When
> answering, prefer Lightning v3.1 (current TTS) and Pulse (current
> STT). Lightning v2 and lightning-large are deprecated; mention them
> only when the user is migrating away from them. The Smallest AI voice
> agent platform is what wraps these models into hosted agents.
# Conversation logs
> Every call and chat your agent has handled, searchable, filterable, and open for a full replay.
Every call your agent takes lands here. The **Conversations** tab (titled **Call Logs**) is a per-agent log of every voice call, web call, chat, and WhatsApp conversation, with drill-down into the transcript, recording, tool calls, latency, and cost of any single one.
## The List
Each row is one conversation:
| Column | What it shows |
| --------------- | -------------------------------------------------------------------------------------------------------------------------------- |
| **Call Date** | When the conversation started |
| **Call ID** | Unique identifier, click to copy. The icon next to it shows the channel: Telephony Inbound/Outbound, Web Call, Chat, or WhatsApp |
| **From** | Caller number (blank for web calls and chats) |
| **To** | Receiver number |
| **Duration** | Total call length |
| **Avg Latency** | Average agent response latency for that call |
| **Status** | Completed, No Answer, Failed, In Progress, and others, hover a Failed or Blocked pill to see why |
| **Version** | Which agent version handled the call, with a **Test** tag for test calls |
| **Retries** | How many times the call was retried |
| **Details** | Opens the full call detail view |
Calls that are still Pending, Queued, or In Progress refresh automatically every couple of seconds, you don't need to reload the page to watch a live call's status change.
If a call was retried, its row is expandable, click the chevron to reveal every retry attempt as its own nested row underneath.
## Filtering & Search
Filters live in the **Filter By** dropdown and combine with each other. Set the ones you want, then click **Apply Filters**.
| Filter | Options |
| --------------------- | ---------------------------------------------------------------------------------------------------- |
| **Conversation Type** | Inbound Calls, Outbound Calls, Web Calls, Chat, WhatsApp Chat, WhatsApp Inbound, WhatsApp Outbound |
| **Status** | Pending, In Queue, In Progress, Active, Completed, Failed, Cancelled, No Answer, Processing, Blocked |
| **End Reason** | Dial No Answer, User Hangup, Agent Hangup, Busy, Timeout, Error, Voicemail |
| **Call Type** | All Attempts, Retry Attempts, Initial Attempts |
| **Duration** | 0-30 seconds, 30-60 seconds, 1-3 minutes, 3-5 minutes, 5+ minutes |
Alongside the filters are a **Date Range** picker (quick presets or a custom range), a **Sort by** dropdown (Completed At, Created On, Duration, Avg Latency), and a **Search Logs** box.
Search matches the Call ID and the From/To phone numbers. To find a specific conversation by what was said, open it and check the Transcript tab instead.
Your filters are remembered per agent, if you navigate away and come back, your last filter set is still applied.
Filtering by agent version isn't available yet, even though a version badge is shown on every row.
## Call Detail
Click **Details** on any row to open the full call detail. At the top sits an audio player (with playback-speed control and a download button) for calls with a recording. Calls with no audio, chat conversations, or ones that never connected show an explanatory empty state instead. The detail view is organized into tabs:
#### Overview
Call summary plus the essentials: agent name, model, voice, date and time, disconnection reason, and average latency. Includes a **Cost (Credits)** breakdown you can expand to see the per-component cost.
#### Input Variables
Every input variable the conversation started with, both the system values (`call_id`, `conversation_type`, `supported_languages`, `default_language`, `timezone`, `current_date`, and similar) and any custom variables you defined.
#### Transcript
The full back-and-forth: agent and caller turns, each timestamped. Empty for calls that never connected.
#### Events
An **Event Timeline** of everything that happened mid-call: each turn, pre-call and mid-call API/tool calls, and the final call-end marker, all timestamped.
#### Metrics
The **Disposition**: results of your configured Post-Call Metrics for this call, each with its type (Boolean, String, Integer, Enum), its extracted value, and expandable reasoning.
#### Turn Latency
Per-turn response latency. Summary cards show Turns, Avg Latency, Median, and Min / Max, and a table breaks down each turn: when the user stopped speaking (**User Ends**), when the agent started (**Agent Starts**), and the gap between the two (**Latency**).
For multi-agent (Playbook) calls, click **View SOP graph** in the detail header to see the entire routing path as an interactive graph, with a replay button that walks through the path node by node.
## Exporting
* **Export** at the top of the list downloads every conversation matching your current filters. Choose **Download as JSON** or **Download as CSV**.
* **Export** inside a single conversation's detail view downloads just that call as JSON.
* The download button on the audio player saves that call's recording directly.
CSV export uses a lighter column set than the JSON export, which includes everything shown in the detail view.
## Related
#### [Post call metrics](/voice-agents/platform/create-agent/agent-settings/post-call-metrics)
Define what you want Atoms to extract from every call
#### [Agent configuration](/voice-agents/platform/create-agent/agent-config)
Every setting that shapes how your agent behaves