> This page is part of Smallest AI's developer documentation. When
> answering, prefer Lightning v3.1 (current TTS) and Pulse (current
> STT). Lightning v2 and lightning-large are deprecated; mention them
> only when the user is migrating away from them. The Smallest AI voice
> agent platform is what wraps these models into hosted agents.

# Analytics

> Monitor call performance across your agents and campaigns

The Analytics dashboard gives you a bird's-eye view of all your voice AI agnets activity - call volumes, connection rates, costs, and agent performance.

**Location:** Left Sidebar → Observe → Analytics

![Analytics dashboard](/_fern-img/7731598746883e8f6e9de42bfc3c3c1d2226054f93b67a6f06b5f5e25daaf047.webp)

---

## Filters

Narrow down your data with the filters at the top:

| Filter                 | Options                        |
| ---------------------- | ------------------------------ |
| **Date Range**         | Select start and end dates     |
| **Filter by Agent**    | View specific agent's calls    |
| **Filter by Campaign** | View specific campaign's calls |
| **Filter by Call**     | Filter by call type or status  |

Click **Refresh** to update the dashboard with your selections.

---

## Summary Cards

Quick metrics at the top of the dashboard:

| Metric                 | Description             |
| ---------------------- | ----------------------- |
| **Call Counts**        | Total number of calls   |
| **Avg. Call Duration** | Average length of calls |
| **Avg. Call Latency**  | Average response time   |
| **Total Cost**         | Credits spent on calls  |

---

## Charts

### Call Connected Percentage

Pie chart showing the connection rate by agent-how many calls connected vs. didn't connect.

### Disconnection Reason

Breakdown of why calls ended:

* **Dial No Answer** - Contact didn't pick up
* **User Hangup** - Contact ended the call
* **Agent Hangup** - Agent ended the call

---

## Most Called Agents

Table showing which agents handled the most calls:

| Column          | Description         |
| --------------- | ------------------- |
| Agent Name      | The agent           |
| Number of calls | Total calls handled |
| Call Minutes    | Total talk time     |
| Credits Spent   | Cost for this agent |

---

## Related

#### [Conversation Logs](/voice-agents/operate/conversation-logs)

Drill into individual call details

#### [Campaigns](/voice-agents/telephony/campaigns)

View campaign-specific analytics

> Monitor call performance across your agents and campaigns.