*** title: Frequently Asked Questions sidebarTitle: FAQ description: Answers to common questions about Atoms. ----------------------------------------------------- ## General Questions ### What is Atoms? Atoms is a voice AI platform by Smallest AI. It lets you create, deploy, and manage AI-powered voice agents that can handle phone calls and web conversations. ### What languages are supported? Atoms supports multiple languages including English, Spanish, French, German, Portuguese, Hindi, and more. Available languages depend on your selected voice. ### What's the difference between Single Prompt and Conversational Flow? **Single Prompt** uses one comprehensive prompt for flexible, open-ended conversations. **Conversational Flow** uses a visual workflow builder for structured, step-by-step conversations. *** ## Pricing & Plans ### How is pricing calculated? Atoms uses usage-based pricing. Costs are typically based on: * Per-minute call usage * Phone number rental fees * Feature access by plan tier Visit the [Pricing page](https://smallest.ai/pricing?utm_source=documentation\&utm_medium=faq-page) for current rates and plan details. ### Is there a free trial? New accounts receive free credits to test the platform. Sign up at [atoms.smallest.ai](https://atoms.smallest.ai?utm_source=documentation\&utm_medium=faq-page) to get started. ### What payment methods are accepted? Atoms accepts major credit cards and offers invoice billing for enterprise accounts. Manage your payment methods in Settings → Billing. *** ## Technical Questions ### Can I use my own phone number? Yes. You can bring your own number via SIP trunk integration. Navigate to Deploy → Phone Numbers → Import and select "Import via SIP" to configure your existing number. ### What LLM models are available? GPT-4o, Electron models, and others. Available models may vary by plan. ### Is my data secure? Yes. Atoms uses TLS 1.3 encryption in transit and AES-256 encryption at rest. PII redaction can be enabled for sensitive data. Atoms is SOC 2 Type II certified, GDPR compliant, and offers HIPAA compliance for enterprise accounts. See our [Security Overview](https://security.smallest.ai/?tab=overview) for details. ### Can I integrate with my CRM? Salesforce integration is available. HubSpot and others are coming soon. Custom integrations are possible via API calls and webhooks. *** ## Agent Questions ### How many agents can I create? Agent limits depend on your plan. Free and starter plans have a limited number of agents, while growth and enterprise plans offer higher or unlimited agent counts. Check your current plan in Settings → Billing. ### Can one agent handle multiple phone numbers? Each phone number is assigned to one agent. However, you can clone agents for different numbers. ### Can I have multiple agents handle one number? No, each phone number connects to one specific agent. ### How do I make my agent available 24/7? Agents are available 24/7 by default once deployed to a phone number. *** ## Deployment Questions ### How do I get a phone number? Navigate to Deploy → Phone Numbers and follow the purchase process. ### Can I use the widget on multiple websites? Yes, the same widget code can be used on multiple domains. ### What happens if an agent fails mid-call? The platform includes error handling. Configure fallback behavior (transfer, graceful end) for edge cases. *** ## What's Next Key terms defined Contact support