***

title: General Settings
sidebarTitle: General Settings
description: Configure timeout behavior for idle conversations.
---------------------------------------------------------------

General Settings control how long your agent waits for a response before prompting the caller — and when to give up.

**Location:** Left Sidebar → Agent Settings → General tab

<Frame caption="General Settings tab">
  ![General settings](https://files.buildwithfern.com/smallest-ai.docs.buildwithfern.com/12422112aa26ae9f2d90ded3a5d32663c88d36dcdfd1fc65c3a61513bedaa08b/products/atoms/pages/platform/building-agents/images/general-settings.png)
</Frame>

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## LLM Idle Timeout Settings

Configure how long the agent waits for user response before sending an inactivity message. After 3 attempts with no response, the conversation automatically ends.

| Setting               | Default | Description                   |
| --------------------- | ------- | ----------------------------- |
| **Chat Timeout**      | 60 sec  | For text chat conversations   |
| **Webcall Timeout**   | 20 sec  | For browser-based voice calls |
| **Telephony Timeout** | 20 sec  | For phone calls               |

Each timeout triggers an inactivity prompt. If the user still doesn't respond after 3 prompts, the agent ends the conversation gracefully.

***

## Related

<CardGroup cols={2}>
  <Card title="Voice Settings" icon="volume" href="/atoms/atoms-platform/single-prompt-agents/agent-settings/voice-settings">
    Speech speed and detection tuning
  </Card>

  <Card title="End Call" icon="phone-slash" href="/atoms/atoms-platform/single-prompt-agents/configuration-panel/end-call">
    Configure call termination
  </Card>
</CardGroup>