*** title: Quick Reference sidebarTitle: Quick Reference description: 'Every term, linked to where you need to go.' ---------------------------------------------------------- A glossary of everything in Atoms, with links to learn more. *** ## Agent Types | Term | What It Is | Learn More | | ----------------------- | -------------------------------------------------------------- | ----------------------------------------------------------------------- | | **Single Prompt** | Agent powered by one prompt for flexible conversations | [Overview →](/atoms/atoms-platform/single-prompt-agents/overview) | | **Conversational Flow** | Agent built with visual workflows for structured conversations | [Overview →](/atoms/atoms-platform/conversational-flow-agents/overview) | *** ## Building Agents | Term | What It Is | Learn More | | ---------- | ------------------------------------------------------ | ---------------------------------------------------------------------------------------------- | | **Prompt** | Instructions that define your agent's behavior | [Prompt Editor →](/atoms/atoms-platform/single-prompt-agents/prompt-section/writing-prompts) | | **Node** | A single step in a Conversational Flow | [Node Types →](/atoms/atoms-platform/conversational-flow-agents/workflow-tab/node-types) | | **Branch** | Connection between nodes based on conditions | [Conditions →](/atoms/atoms-platform/conversational-flow-agents/workflow-tab/conditions) | | **Model** | The AI that powers your agent (GPT-4o, Electron, etc.) | [Model Selection →](/atoms/atoms-platform/single-prompt-agents/prompt-section/model-selection) | | **Voice** | How your agent sounds | [Voice Selection →](/atoms/atoms-platform/single-prompt-agents/prompt-section/voice-selection) | *** ## Configuration | Term | What It Is | Learn More | | ------------------ | --------------------------------------- | ----------------------------------------------------------------------------------------------- | | **End Call** | When and how the agent terminates calls | [End Call →](/atoms/atoms-platform/single-prompt-agents/configuration-panel/end-call) | | **Transfer Call** | Handing off to a human agent | [Transfer Call →](/atoms/atoms-platform/single-prompt-agents/configuration-panel/transfer-call) | | **Knowledge Base** | Documents your agent can search | [Knowledge Base →](/atoms/atoms-platform/features/knowledge-base) | | **Variables** | Dynamic values used in prompts | [Variables →](/atoms/atoms-platform/single-prompt-agents/configuration-panel/variables) | | **API Calls** | External requests during conversations | [API Calls →](/atoms/atoms-platform/single-prompt-agents/configuration-panel/api-calls) | *** ## Agent Settings | Term | What It Is | Learn More | | -------------------- | ------------------------------------------- | ------------------------------------------------------------------------------------------------ | | **Voice Settings** | Speech speed, pronunciation, turn detection | [Voice Settings →](/atoms/atoms-platform/single-prompt-agents/agent-settings/voice-settings) | | **Model Settings** | Language switching, speech formatting | [Model Settings →](/atoms/atoms-platform/single-prompt-agents/agent-settings/model-settings) | | **Webhooks** | Send call data to your systems | [Webhooks →](/atoms/atoms-platform/features/webhooks) | | **General Settings** | Timeout behavior | [General Settings →](/atoms/atoms-platform/single-prompt-agents/agent-settings/general-settings) | *** ## Features | Term | What It Is | Learn More | | --------------------- | -------------------------------------- | ----------------------------------------------------------------------- | | **Widget** | Embeddable voice/chat for your website | [Widget →](/atoms/atoms-platform/features/widget) | | **Integrations** | Connect Salesforce, Zendesk, etc. | [Integrations →](/atoms/atoms-platform/features/integrations) | | **Post-Call Metrics** | Extract data from completed calls | [Post-Call Metrics →](/atoms/atoms-platform/features/post-call-metrics) | *** ## Deployment | Term | What It Is | Learn More | | ----------------- | -------------------------------------------- | ----------------------------------------------------------------- | | **Phone Numbers** | Numbers your agent can receive/make calls on | [Phone Numbers →](/atoms/atoms-platform/deployment/phone-numbers) | | **Campaigns** | Outbound calling programs | [Campaigns →](/atoms/atoms-platform/deployment/campaigns) | | **Audiences** | Contact lists for campaigns | [Audiences →](/atoms/atoms-platform/deployment/audiences) | *** ## Call Handling | Term | What It Is | | ------------------- | --------------------------------------------------- | | **Inbound** | Calls initiated by customers to your agent | | **Outbound** | Calls initiated by your agent (via campaigns) | | **Cold Transfer** | Transfer without briefing the recipient | | **Warm Transfer** | Transfer with context provided to recipient | | **Whisper Message** | Message only the transfer recipient hears | | **PII Redaction** | Automatic removal of personal info from transcripts | *** ## Analytics & Logs | Term | What It Is | Learn More | | --------------------- | ------------------------------------- | --------------------------------------------------------------------------------- | | **Conversation Logs** | Full transcripts and call details | [Conversation Logs →](/atoms/atoms-platform/analytics-and-logs/conversation-logs) | | **Testing** | Web call, telephony, and chat testing | [Testing →](/atoms/atoms-platform/analytics-and-logs/testing) | | **Locking** | Protect agents from accidental edits | [Locking →](/atoms/atoms-platform/analytics-and-logs/locking) | | **Analytics** | Call metrics and performance data | [Analytics →](/atoms/atoms-platform/analytics-and-logs/overview) | *** ## Technical | Term | What It Is | | ----------- | ------------------------------------------------ | | **STT** | Speech-to-Text — converts audio to text | | **TTS** | Text-to-Speech — converts text to audio | | **LLM** | Large Language Model — the AI brain | | **SLM** | Small Language Model — Atoms' optimized models | | **Latency** | Delay between user speaking and agent responding | *** ## Next Build flexible, adaptive agents Build structured, visual workflows